120-Day Return & Refund
120-Day Satisfaction Guarantee
- No questions asked returns within 120 days
- Satisfaction guaranteed for metal prints
- Easy return process
How to Initiate a Return:
- Email us at cs@wowprints.co
- Include your order number and photos
- We'll respond within 24 hours
Return Shipping:
- Customer covers return shipping costs
- Free return shipping for damaged/incorrect items
- Free return shipping for manufacturing defects
Refund Process:
- Email confirmation when return is received
- Refund to original payment method
- Processing time: 5-10 business days
- Full refund includes original shipping for defective items
Important Information:
- Keep original packaging for returns
- Take clear photos of any damage
- Include tracking for your protection
For Damaged Metal Prints:
- Send clear photos to cs@wowprints.co
- Include order number
- We'll process replacement or refund immediately
Questions About Returns? Contact our customer service team at cs@wowprints.co - We typically respond within 24 hours.
Note: Returns must be securely packaged to prevent damage during shipping. All metal prints should be returned in their original condition.